Highflyer HR is a leading regional provider of HR, Payroll and Benefits technology service and support.

As a Client Support Specialist, you will provide a variety of services to Highflyer clients. Your role involves collaborating and communicating effectively to deliver the highest quality support possible. You will be expected to have a deep understanding of the iSolved technology suite, including payroll, time and attendance, onboarding, and custom report writer.

Your focus will be on providing top-quality service to both clients and coworkers, acting as an advocate for clients by utilizing your problem-solving, research, and analytical skills to mentor clients and assist with complex issues. You must be able to multitask and work under tight deadlines, while always striving to meet and exceed client service standards.

In this challenging and dynamic environment, you will be expected to lead by example and prioritize quality service at all times.

The Client Support Specialist will:

1. Act as the first point of client contact support for iSolved HCM suite post implementation. Accurately assess the client's needs for support or additional service.
2. Utilize tact and experienced-based knowledge to respond to and resolve client problems by explaining specific features, functionality, and systems. Represents the company in a professional manner while maintaining positive client relations. Respond to and resolve client questions, issues, and concerns in person, by phone, via email and/or MS Teams (with camera enabled).
3. Professionally facilitate cross departmental interaction with other internal teams, to ensure open communications for the benefit of our client's success.
4. Accurately and completely document all customer and internal interactions in our CRM system in a timely manner.
5. Effectively manage a workload of incoming calls and cases in the queue, consistently resolving 55+ cases per week and has a steady outbound call volume.
6. Consistently meet and track 80+ hours of annual continuing education (i.e., University courses, external courses related to your field, books, etc.).
7. Continuously exhibit all Core Values (Service, Excellence, Positivity, Teamwork, Integrity and Creativity)
8. Perform other technical, operational and client services support duties as assigned by the leader.

The most important quality is to have a dynamic service mentality and a passion for helping others.